FAQs and Info
Lockets and Charms
Locket are the latest new Trend in Fashion Jewelry. Charms of your Favorite Sport, Child's Birthstone, Lucky
Number, Favorite Hobby and so forth. Create your own unique theme.
Lockets are Rhodium Plated and extremely Durable. They resist scratching and
have a beautiful shiny Luster that is hard to maintain in Stainless and Silver Jewelry.
Shipping: We ship all purchases USPS unless otherwise noted. Orders usually arrive to you within 5-7 postal days.
Returns: We guarantee our Products against any Manufacturers defects. Contact us within 7 days and we will supply
a Return Authorization for any item received and believed to be defective. We need your item returned within 2
weeks. We will happily replace your item.
Exchanges: We sometimes authorize exchanges but the customer is responsible for all shipping charges if approved.
How to Clean your Jewelry
Simply remove all charms and wash with a soft cloth with warm soapy water. Be sure to dry thoroughly and allow to
air dry for a few hours before placing the charms back inside.
Safety Facts:
Lockets & Charms are not meant for young children. Charms &
other items may present a choking hazard. Lockets contain glass and
if dropped or treated roughly may break, which could cause injury. Please use care
when opening lockets, putting pressure on glass may cause glass to break or
become dislodged from Locket, which could cause injury.
925e Sterling Silver Lockets, Chains and Charms
The best way to keep your sterling silver jewelry clean and shiny is to store it in a sealed plastic bag with an
anti-tarnish paper.
How to Clean your Sterling Silver Jewelry
Should your piece start to turn dark just take a soft jewelry cloth, meant for Sterling Silver, and gently rub the chain
or silver areas with the treated cloth until it is bright and shiny once again. Do not use just any kind of jewelry
cleaner, be sure it is meant for Sterling Silver.
Clean the glass area of the lockets with a dampened cloth with warm soapy water or a Windex type product.
Be sure that your locket is fully dry before adding charms and wearing.

Our Commitment To Your Privacy
Your privacy is important to us. To better protect your privacy the following notice explains the
information we collect, how it is used, how it is safeguarded, and how to contact us if you have any
concerns.
What Information Is Collected:
As part of the order process, the following information is collected from shoppers:
Name
Shipping/Billing Address
Email address
Phone number
Credit/Debit Card Information
How That Information Is Used:
This information we collect is used to fill your order, to contact buyers if they have questions, or to
send email with special offers.
Our Commitment To The Security of Your Data
Personal information is protected from any use outside the above description. Your information is
never given nor sold to anyone! (unless required to do so by law)
Contact Us
Please contact at our email address first as this will probably get a response to you in the most timely
manner.
Click Here to Email us
We are committed to our clients and value you as a customer!
* Last updated July 2009 see www.theonlineconnection.net/termsandconditions for Terms and Conditions

TOC accepts major credit cards and Paypal for payment. If you ever have an issue using our shopping cart just email us. We will be happy to send you an invoice for the items you want to purchase. Our invoice is generated through Paypal BUT you can still pay with your major credit card or your Paypal account. We have some help to guide you through placing an order and paying without using your Paypal account Our goal is to provide you with excellent customer service in all areas. We welcome your email with suggestions, complaints and of course "how you like" our service.
Please CLICK HERE to see a Power Point on how to pay without using Paypal.
CLICK HERE to email us.
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